Refund Policy
Last Updated: 9 October, 2024
At Aliki Hoidas, we are committed to providing exceptional services and products that support your personal and professional growth. Please review our refund policy carefully to understand how refunds are handled for different services and products.
General Policy
Refunds are not available for any products or services unless explicitly stated. We encourage you to review the terms for each service before purchasing. In certain rare circumstances, we may offer alternative solutions, such as rescheduling services, at our sole discretion.
Non-Refundable Services
The following services are non-refundable once purchased or accessed:
- Coaching Sessions: All one-on-one or group coaching sessions are non-refundable once booked.
- Programs and Courses: Once you have enrolled in and accessed our digital programs or online courses, refunds cannot be provided.
- Digital Products: Any digital content (e.g., eBooks, webinars, downloadable materials) is non-refundable after purchase. Digital access is considered delivered when the product link is sent to the provided email address.
- Physical Products: We do not accept returns for physical products unless they are defective or damaged upon receipt. Please inspect the product upon delivery and contact us within 14 days if there is an issue. For physical products fulfilled by third-party suppliers, we cannot offer refunds or exchanges for incorrect sizes, unclaimed shipments, or buyer’s remorse.
- Live Events: Tickets or access to live events, whether in-person or virtual, are non-refundable unless otherwise stated. In some cases, tickets may be transferable or eligible for store credit, subject to the event’s specific terms and conditions.
Live Event Terms and Conditions
If an event is canceled or postponed due to unforeseen circumstances (e.g., natural disasters, government restrictions), we may offer credit for future services or reschedule the event. Refunds will not be issued unless explicitly stated. Attendance at live events requires a valid ticket for each attendee, and entry is not allowed without one.
Exceptions
In rare, extenuating circumstances, we may, at our sole discretion, offer alternative solutions such as rescheduling services. Please contact us at [email protected] to discuss any specific cases.
Defective or Inaccessible Products
If you experience technical issues or defective delivery of a digital product (such as a program or course), we are happy to assist you in resolving the issue. In such cases, please contact us within 14 days of purchase, and we will work with you to ensure access to the purchased content.
EU Consumer Rights
In compliance with EU consumer protection laws, digital products such as online courses and programs are non-refundable once accessed or delivered unless the product is defective. Please review the details of each product carefully before making your purchase.
No Guarantee of Results
We do not guarantee that you will achieve any specific outcomes, financial gains, or personal development results from purchasing or using our services, including coaching, courses, and live events. Results depend on individual effort, circumstances, and factors beyond our control. The information provided through our services is for informational purposes only and is not intended to replace professional financial, legal, medical, or personal advice.
Force Majeure
We are not responsible for any failure to perform or delays caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or other emergencies. In such cases, we reserve the right to reschedule services or offer store credit for future purchases.
Health and Wellness Disclaimer
Our meditations, coaching services, and related content are provided for general well-being, relaxation, and mindfulness purposes only. They are not intended to diagnose, treat, cure, or prevent any medical condition or mental health issue. Meditations and coaching are not a substitute for professional medical advice, diagnosis, or treatment. If you have concerns regarding your physical or mental health, you should always consult with a qualified healthcare provider. Participation in our meditations and other services is voluntary, and any reliance on the techniques or information provided is done at your own risk.
Non-Solicitation Policy
To maintain a focused and professional environment, solicitation at any of our virtual or live events is strictly prohibited. This includes unauthorized sale of products, services, or distribution of promotional materials without prior approval. Any individual found violating this policy will be removed from the event without a refund and may be disqualified from future events.
Payment Plans
Customers opting for payment plans are responsible for fulfilling all payments as agreed. If any payments are missed, access to the service or product will be suspended, and payments made up to that point are non-refundable. Payment plans that include live events must be paid in full at least 30 days prior to the event date, or the ticket will be forfeited.
Defective or Inaccessible Products
If you experience technical issues or defective delivery of a product, we are happy to assist you in resolving the issue. Please contact us within 14 days of purchase, and we will work with you to ensure access to the purchased content.
EU Consumer Rights
In compliance with EU consumer protection laws, digital products such as online courses and programs are non-refundable once accessed or delivered unless the product is defective. Please review the details of each product carefully before making your purchase.
No Refund for Results
We do not guarantee specific results or outcomes from the use of any of our services, programs, or products. Results depend on individual effort and personal circumstances. We encourage customers to fully understand the terms and services before making any purchase.
Gift Cards and Coupons
Gift cards and coupons are non-refundable and cannot be combined with other offers unless otherwise stated. Coupons are valid only during the promotional period, and gift cards must be used within 12 months of issuance.
How to Request a Refund or Rescheduling
To initiate a request or inquire about alternative solutions, please email [email protected] with your order details and a description of the issue. We review all requests within 7 business days and will respond with the next steps. Refunds, if approved, will be processed within 7 business days to the original payment method.
Arbitration and Dispute Resolution
Any disputes arising from this policy shall be resolved through binding arbitration in accordance with local laws. By purchasing from us, you agree to these terms.
Thank you for choosing Aliki Hoidas for your personal and professional growth.