Privacy Policy

Last Updated: 8 October, 2024

At Aliki Hoidas (operating as TruthFlow, including TruthFlow Courses), your privacy and security are top priorities. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, services, and coaching programs. By accessing our website, you agree to the terms outlined here.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us, such as:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping information

Usage Information

We also collect non-personal information related to your interactions with our website, including: 

  • IP address
  • Browser type
  • Device information
  • Referring website

How We Collect Information

We gather information in the following ways:

  • When you register on our website
  • When you subscribe to newsletters or updates
  • When you make a purchase or engage in a transaction
  • When you participate in surveys, contests, or promotions
  • When you use our coaching programs and services

Automated Technologies

We use cookies, web beacons, and similar technologies to collect information automatically. These tools help improve your experience, analyze trends, and administer our website.

How We Use Your Information

We use the information we collect to:

  • Provide and maintain our services
  • Process transactions and deliver services
  • Send personalized content
  • Improve our website and services
  • Conduct research and analysis
  • Communicate with you
  • Manage your requests

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with trusted third-party providers (e.g., payment processors, analytics providers) who help us operate our website under confidentiality agreements. Your information may be shared:

  • To comply with legal obligations
  • To protect the rights or property of Aliki Hoidas (TruthFlow)
  • To investigate or prevent wrongdoing related to our services
  • To protect user safety or public safety

Legal Basis for Processing (For EU Users)

We collect and process your data based on:

  • Your consent: When you have given clear permission for us to process your personal data for a specific purpose.
  • The necessity to fulfill a contract or transaction with you: When we need to process your data to provide the services or products you have requested.
  • Compliance with legal obligations: When we are required to process your data to comply with legal obligations under applicable laws and regulations.
  • Legitimate interest, where applicable: When processing your data is necessary for our legitimate interests, provided these interests do not override your fundamental rights and freedoms.

Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with trusted third-party providers (e.g., payment processors, analytics providers) who help us operate our website under confidentiality agreements. Your information may be shared:

  • To comply with legal obligations
  • To protect the rights or property of Aliki Hoidas (TruthFlow)
  • To investigate or prevent wrongdoing related to our services
  • To protect user safety or public safety

Disclosure Of Data

We may disclose your personal data under specific circumstances:

  • To comply with legal obligations
  • To protect the rights or property of TruthFlow
  • To investigate or prevent wrongdoing related to our services
  • To guard against legal liability

Retention of Data

We retain personal data only for as long as necessary to provide our services or comply with legal obligations. Once no longer needed, your data is securely deleted or anonymized.

Security of Your Data

We employ industry-standard security measures (e.g., SSL encryption) to protect your personal data. While no method of transmission over the Internet is entirely secure, we work to safeguard your information.

Rights You Have Regarding Your Data

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccuracies in your personal data
  • Request deletion of your data (where applicable)
  • Request portability of your data in a machine-readable format
  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Social Media

We engage with customers on various social media platforms, including Facebook, Twitter, Pinterest, and Instagram. If you contact us on one of these platforms for customer service or other inquiries, we may contact you via direct message. Communications on these platforms are governed by both this policy and the privacy policy of the respective social media platform.

Children's Privacy

Our services are not intended for anyone under the age of 18. If we learn that personal information from a child has been collected without parental consent, we will delete it promptly.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. You can manage or refuse cookies via your browser settings.

International Data Transfers

Your personal data may be transferred to and processed in countries outside your home country, including Greece, where Aliki Hoidas is based. We ensure appropriate safeguards are in place to comply with privacy laws.

Coaching Sessions and Confidentiality

All information shared during coaching sessions is confidential unless required by law or with your explicit consent. Session recordings are securely stored and used only with your permission.

Google Analytics

We use Google Analytics to collect information about your use of our website. This helps us improve our services. Google Analytics may set cookies on your browser or read existing cookies to collect data such as IP address and website interactions. You can opt-out by installing the Google Analytics opt-out browser add-on, available at Google Analytics opt-out add-on. Please review Google’s Privacy Policy for more information on how they handle data.

Refund and Return Policy

As our services are primarily online and tailored to individual needs, we do not offer refunds for online services, coaching packages, or programs. Additionally, due to the nature of physical products offered, returns are not accepted unless the product is defective or damaged. For more details, please review our Refund Policy.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of these third-party sites before providing any personal information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting on our website. By using our website and services, you agree to the terms outlined in this Privacy Policy. Your continued use of the site constitutes acceptance of any changes or updates to this policy.

Contact Information

If you have any questions about this Privacy Policy, please contact us: